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30 September 2011

Sharing a good online experience EU 2011

This EU research from 2011 shows that online users are quite likely to share a good online experience with others.


Country
Good experience told No one % 2011
Good experience told at least one person % 2011
Never had a good online experience % 2011
Source EuroBarometer 342 2011
Austria
11
80
5

Belgium
22
67
5

Bulgaria
10
56
27

Cyprus
18
60
19

Czech republic
17
70
3

Germany
27
63
4

Denmark
21
74
4

Estonia
15
63
17

Greece
31
62
5

Spain
19
63
9

EU
24
61
8

Finland
13
74
9

France
18
69
13

Hungary
24
54
15

Ireland
19
64
4

Iceland
13
80
4

Italy
37
51
3

Lithuania
24
57
14

Luxembourg
18
76
3

Latvia
16
70
7

Malta
21
61
6

Netherlands
16
76
2

Norway
12
82
1

Poland
35
39
16

Portugal
16
49
16

Romania
20
50
9

Sweden
15
77
3

Slovenia
9
74
12

Slovakia
19
65
5

United Kingdom 22
68
8

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29 September 2011

Complaints about cross border e-retailers

Complaints about United States online retailers topped the league in 2008. The US is also the largest cross border e-commerce for non US citizens.


Country
Top e-com trader complaint locations 2008
% of complaints against e-com traders /country  2008
Source
UNITED STATES
1897
33
econsumer.gov
UNITED KINGDOM 1462
26
econsumer.gov
CHINA
718
13
econsumer.gov
CANADA
361
6
econsumer.gov
NIGERIA
324
6
econsumer.gov
AUSTRALIA
248
4
econsumer.gov
GERMANY
180
3
econsumer.gov
HONG KONG
171
3
econsumer.gov
MEXICO
168
3
econsumer.gov
SPAIN
149
3
econsumer.gov
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28 September 2011

Fully reading online terms and conditions is quite rare according to 2011 research by the EU.


Country
  Trusted the web site no need to read T+C % 2011
  Read T+C carefully % 2011
  Read partially the T+C % 2011
  Source
Austria
31
51
33
Eurobarometer 342 special 2011
Belgium
47
33
33
Eurobarometer 342 special 2011
Bulgaria
20
80
11
Eurobarometer 342 special 2011
Cyprus
39
67
19
Eurobarometer 342 special 2011
Czech republic
41
54
31
Eurobarometer 342 special 2011
Germany
69
45
32
Eurobarometer 342 special 2011
Denmark
53
25
37
Eurobarometer 342 special 2011
Estinia
44
55
26
Eurobarometer 342 special 2011
Greece
61
62
26
Eurobarometer 342 special 2011
Spain
48
53
29
Eurobarometer 342 special 2011
EU
42
42
30
Eurobarometer 342 special 2011
Finland
18
38
36
Eurobarometer 342 special 2011
France
37
30
33
Eurobarometer 342 special 2011
Hungary
61
64
23
Eurobarometer 342 special 2011
Ireland
35
39
31
Eurobarometer 342 special 2011
Iceland
23
32
29
Eurobarometer 342 special 2011
Italy
35
69
23
Eurobarometer 342 special 2011
Lithuania
36
64
23
Eurobarometer 342 special 2011
Luxembourg
53
40
23
Eurobarometer 342 special 2011
Latvia
38
55
31
Eurobarometer 342 special 2011
Malta
58
66
15
Eurobarometer 342 special 2011
Netherlands
64
25
25
Eurobarometer 342 special 2011
Norway
25
23
32
Eurobarometer 342 special 2011
Poland
32
57
28
Eurobarometer 342 special 2011
Portugal
12
59
30
Eurobarometer 342 special 2011
Romania
33
70
18
Eurobarometer 342 special 2011
Sweden
59
24
35
Eurobarometer 342 special 2011
Slovenia
35
56
28
Eurobarometer 342 special 2011
Slovakia
63
63
28
Eurobarometer 342 special 2011
United Kingdom
42
31
30
Eurobarometer 342 special 2011
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27 September 2011

Consumers giving wrong online information UK 2011

According to this survey of UK consumers in 2011 there are high levels of false or incorrect information provided online by individuals. This costs businesses an average of £1 million a year in data clean up costs.
 
Country



United Kingdom
Provided personal details that were deliberately wrong ? Yes % 63
Provided personal details that were deliberately wrong ? No % 17
Provided personal details that were deliberately wrong ? No answer 20
Why did you provided wrong details ? I always do % 14
Why did you provided wrong details ? Unnecessary info % 56
Why did you provided wrong details ? Invasive request % 25
Why did you provided wrong details ? Felt like it % 5
Source Polygam 2011
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6 September 2011

Japan Digital Economy profile


Variable Japan Source
Population millions 127.193 World bank
1 - 14 years 13.32 World bank
15 - 64 years 64.72 World bank
65 + years 21.95 World bank
GDP % Agriculture 1 World bank
GDP % Manufacturing industry 21 World bank
GDP % Non-manufacturing industry 8 World bank
GDP % Services 69 World bank
GDP /capita 2009 (USD) 39,726 World bank
2011 Unemployment % of labor force 4.99 World bank
Average sales tax rate % 5 PWC
Per capita energy consumption (KG Oe) 4,135 BP 2011
Global energy rank (high = more consumption) 108 BP 2011
% People expressing high levels of trust 60.7 National Stats
E readiness score (High = Better) 2010 7.85 EIU 2010
E readiness rank (Low = Better) 2010 16 EIU 2010
Period Score average (out of 10) 7.63 EIU / C360 2010
Internet users end 2010 99,143,700 Internet Stats
Internet user rank (position out of 138) 15 Internet Stats
Internet users per 100 people 78 Internet Stats
2011 Total country Domains 2,067,610 Internet Stats
2011 Country .COM Domains 1,348,305 Internet Stats
2011 Country .COM Market Share 65.21 Internet Stats
Global Rank in domains (2011) 8 Internet Stats
Facebook users 2011 3,059,000 Facebook 2011
Facebook Penetration % Pop 2.4 Facebook 2011
Global Facebook User number rank 41 Facebook 2011/ C360
Global Facebook Penetration rate rank 159 Facebook 2011 / C360
B2C e-commerce rev 2011 est (€ Mil) 63082 National Stats
Per capita e-commerce revenue 2011 est (€) 495 National Stats / C360
Total National E-commerce (€ Bil) 764.48 National Stats / C360
B2B e-commerce 2010 (€ Bil) 694.98 National Stats / C360
B2G e-commerce 2010(€ Bil) 16.03 National Stats / C360
B2C e-commerce 2010 (€ Bil) 53.46 National Stats / C360
Cross border e-commerce revenues 2011 est (€ Mil) 1,388 National Stats / C360
Per capita cross border e-commerce spend 2011 est (€) 10.91 National Stats / C360
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4 September 2011

Italy Digital Economy profile



Italy Source
Population millions 60.619 World bank
1 - 14 years 14.17 World bank
15 - 64 years 65.57 World bank
65 + years 20.24 World bank
GDP % Agriculture 2 World bank
GDP % Manufacturing industry 18 World bank
GDP % Non-manufacturing industry 9 World bank
GDP % Services 71 World bank
GDP /capita 2009 (USD) 35,083 World bank
2011 Unemployment % of labor force 8.6 World bank
Average sales tax rate % 20 PWC
Per capita energy consumption (KG Oe) 3,169 BP 2011
Global energy rank (high = more consumption) 94 BP 2011
E readiness score (High = Better) 2010 6.92 EIU 2010
E readiness rank (Low = Better) 2010 27 EIU 2010
Period Score average (out of 10) 7.2 EIU / C360 2010
Internet users end 2010 30,026,400 Internet Stats
Internet user rank (position out of 138) 46 Internet Stats
Internet users per 100 people 48.8 Internet Stats
2011 Total country Domains 1,340,141 Internet Stats
2011 Country .COM Domains 924,103 Internet Stats
2011 Country .COM Market Share 68.95 Internet Stats
Global Rank in domains (2011) 11 Internet Stats
Facebook users 2011 19,221,180 Facebook 2011
Facebook Penetration % Pop 31.5 Facebook 2011
Global Facebook User number rank 9 Facebook 2011/ C360
Global Facebook Penetration rate rank 64 Facebook 2011 / C360
B2C e-commerce rev 2011 est (€ Mil) 12,630 National Stats
Per capita e-commerce revenue 2011 est (€) 208.35 National Stats / C360
Total National E-commerce (€ Bil) 149.27 National Stats / C360
B2B e-commerce 2010 (€ Bil) 135.7 National Stats / C360
B2G e-commerce 2010(€ Bil) 3.13 National Stats / C360
B2C e-commerce 2010 (€ Bil) 10.43 National Stats / C360
Cross border e-commerce revenues 2011 est (€ Mil) 278 National Stats / C360
Per capita cross border e-commerce spend 2011 est (€) 4.58 National Stats / C360
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2 September 2011

Israel Digital Economy profile


Variable Israel Source
Population millions 7.594 World bank
1 - 14 years 27.73 World bank
15 - 64 years 62.18 World bank
65 + years 10.07 World bank
GDP % Agriculture 3 World bank
GDP % Manufacturing industry 22 World bank
GDP % Non-manufacturing industry 10 World bank
GDP % Services 63 World bank
GDP /capita 2009 (USD) 26,175 World bank
2011 Unemployment % of labor force 7.2 World bank
Average sales tax rate % 15.5 PWC
Per capita energy consumption (KG Oe) 2,816 BP 2011
Global energy rank (high = more consumption) 92 BP 2011
% People expressing high levels of trust 71.3 Eurostat 2011
E readiness score (High = Better) 2010 6.96 EIU 2010
E readiness rank (Low = Better) 2010 26 EIU 2010
Period Score average (out of 10) 7.39 EIU / C360 2010
Internet users end 2010 5,263,146 Internet Stats
Internet user rank (position out of 138) 31 Internet Stats
Internet users per 100 people 63.1 Internet Stats
2011 Total country Domains 82,652 Internet Stats
2011 Country .COM Domains 57,641 Internet Stats
2011 Country .COM Market Share 69.73 Internet Stats
Global Rank in domains (2011) 42 Internet Stats
Facebook users 2011 3,268,040 Facebook 2011
Facebook Penetration % Pop 43.7 Facebook 2011
Global Facebook User number rank 35 Facebook 2011/ C360
Global Facebook Penetration rate rank 26 Facebook 2011 / C360
B2C e-commerce rev 2011 est (€ Mil) 687.7 National Stats
Per capita e-commerce revenue 2011 est (€) 90.55 National Stats / C360
Total National E-commerce (€ Bil) 8.55 National Stats / C360
B2B e-commerce 2010 (€ Bil) 7.7 National Stats / C360
B2G e-commerce 2010(€ Bil) 0.17 National Stats / C360
B2C e-commerce 2010 (€ Bil) 0.59 National Stats / C360
Cross border e-commerce revenues 2011 est (€ Mil) 15 National Stats / C360
Per capita cross border e-commerce spend 2011 est (€) 1.99 National Stats / C360
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