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15 October 2011

Financial losses that trigger court or ADR action by consumers EU 2011

On average under 40% of EU counsumers would initiate a court or arbitration action for losses less than € 200 according to European Commission research published in 2011.


Country Out of court (ADR) for 0 - 100 Euro % 2011
Out of court (ADR) for 0 - 200 Euro % 2011
To court for 0 - 100 Euro % 2011
To court for 0 - 200 Euro % 2011
Source  Calc Eurobarometer 342 special 2011
Austria 23
34
21
31

Belgium 25
37
17
26

Bulgaria 32
42
10
20

Cyprus 24
37
4
7

Czech republic 34
50
18
28

Denmark 23
39
8
19

Estonia 40
53
12
22

EU 23
38
15
27

Finland 17
34
6
12

France 17
32
15
29

Germany 32
51
18
32

Greece 12
20
6
11

Hungary 35
50
16
28

Iceland 22
38
8
15

Ireland 17
29
7
17

Italy 12
21
10
17

Latvia 37
49
23
38

Lithuania 44
57
23
38

Luxembourg 21
32
8
14

Malta 28
42
5
9

Netherlands 18
33
11
20

Norway 16
29
10
15

Poland 23
46
13
36

Portugal 18
24
9
14

Romania 45
51
24
31

Slovakia 31
46
20
33

Slovenia 14
25
9
15

Spain 31
44
23
33

Sweden 26
43
9
18

United Kingdom 17
33
15
32