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3 October 2011

Trust and its impact on online shopping EU 2011

This EU 2011 research illustrates that trust in web sites  and brands can have an important impact on the willingness to buy online.


Country
Trust concerns stopped me buying a product online % 2011
Trust concerns did not stop me buying a product online % 2011
Source EuroBarometer 342 Special 2011
Austria
28
72

Belgium
25
75

Bulgaria
13
87

Cyprus
16
84

Czech Republic
24
76

Denmark
13
87

Estonia
15
85

EU
15
85

Finland
13
87

France
18
82

Germany
20
80

Greece
17
83

Hungary
13
87

Iceland
17
83

Ireland
7
93

Italy
17
83

Latvia
10
90

Lithuania
10
90

Luxembourg
15
85

Malta
6
94

Netherlands
21
79

Norway
13
87

Poland
9
91

Portugal
5
95

Romania
9
91

Slovakia
18
82

Slovenia
16
84

Spain
12
88

Sweden
10
90

United Kingdom
9
91